Returns & Exchanges
At ZELLBURY, we strive to ensure your fashion experience is seamless, offering a 30-day window for returns or exchanges on all unworn items with original tags attached. We are committed to providing high-quality apparel and a hassle-free resolution if your purchase doesn't meet your expectations.
Initiate Request
Contact our customer support team via email or our online portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Place the items in their original packaging, ensuring all brand tags, labels, and the original invoice are included to prevent processing delays.
Ship the Package
Drop off your package at any authorized courier center or schedule a pickup using the pre-paid shipping label provided by our support team.
Quality Check & Refund
Once our warehouse receives and inspects the items for quality compliance, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing